On Going Support

Tracking4web provides Support and Maintenance Services for FREE up to one year from the date of your purchase via email.

Issues Covered by Support

  • Problems or bugs in the software
  • Issues during setup in the customer environment
  • Basic help understanding specific features

Issues Not Covered by Support

  • Feature enhancements
  • Debugging code not written by Matri4Web
  • Custom development
  • HTML authoring
  • Training
  • Integrating our script into other web applications

When in doubt, please contact Support with questions. If the issue is not covered by Support, a Support Agent will direct you to the appropriate resource. Once the Free Support Contract expires, you can opt for Premium Support.
Support Hours
Our business hours are defined as 10:00 AM to 6:00 PM IST, Monday through Friday excluding holidays.`
If you are interested in upgrading your support contract, please contact us